Falcone Subaru

We are love love LOVING the new bug, thank you so much for everything!  It was an added bonus to meet THE Bob Falcone, what a pleasure!  Being a car guy, especially considering what he's done to keep Saab alive in the Indy area, not to mention his personal story of working his way up to be an owner, I had a great deal of respect for him a long time ago.  To get a call from him personally was crazy cool.  To shake his hand... I might as well have been shaking the hand of the President... better even than "new car magazine" day! 

 

Susan has nicknamed the car "Margarita" because of the color.  You can tell where her head is at.

 

You guys are fantastic.  It's great to do business with people who care about cars and their new owners.  It's worth the drive, we'll be back.

 

Scott & Susan Ridgway

Scott & Susan Ridgway

Purchased a new Subaru from Falcone Subaru and was highly impressed with the sales staff at the dealership. They explained all the vehicle features fully while I was shopping and again upon delivery. The finance manager was also very helpful in explaining all available incentives and warranty packages available to me. Also, the treatment of their service customers is the best in the city by far!

John

I purchased a car for my daughter at Falcone and was very pleasantly surprised by the way that we were treated from the moment we entered the lot. I would encourage anyone looking for a new VW or Subaru to check them out first! I will never go anywhere else.

Steve

I drive a little further to get to 16th street because I have always been treated with respect by the sales and service staff. Work is done on time and as promised.

Alice

These guys put customer service as their number one priority! When everyone else runs to the suburbs, these people take care of their downtown clients the way it should be done everywhere. The shuttle service took me to work and picked me up at the end of the day. It was nice to let someone else do the driving back to the dealership to pick up my 2004 Subaru.

Richard

I've taken my Saab to Falcone Saab Service at least 5 times (GM's quality issue, not the service center) and every time was great. If they see that your car is dirty, they'll wash it for you. Everybody is very friendly. There's wireless internet if you need to wait there and work. The place is very clean too. I'm glad the only Saab center in Indy is excellent!

Victor

The young man who worked with me , Neil. Took great time to explain every thing. He was able to help me think through my choices with an old car.

Betty

Neil was terrific in handling my matter , it's nice to see a young man so concerned and dedicated to his job. My wife and I thank you for the service.

James

I even forgot to check to see that my internet discount coupon was applied, it was not, and when I called, Travis offered to process a credit to my MC afterward. Thanks

Paul

We are very happy we bought a Subaru Outback and also happy to be associated with this dealership. Mr. Nickelsberg has always done what he said he would do and I appreciate that very much.

Ted

Once again, the Service Team delivered excellent service and were extraordinarily pleasant and helpful with every need. The Service Team is one of the main reasons I have leased 3 New Beetles from your store, and why the next will have a Falcone patch on it as well.
Thanks for your great work and awesome team.

Jerry

Very satisfied. I appreciate the clean waiting area and shuttle service, as well as your knowledgeable staff.

Steve

All of your people are friendly and speak to you. Work was done in a timely manner.

David Hanna

Travis provides the closets thing you can get to concierge service in a retail establishment. He does excellent work.

Sam

I've been coming to the same location, 28 years, 15 cars, and 3 names for the dealership...still coming back.

Frederick

I bought my Volkswagen at another dealership and I choose to get service done at Falcone.

Daniel

I appreciate the friendly staff and that they washed my car!

Adam

Had no appointment due to problem just occurring. They got me right in and took care of everything very quickly. I was very impressed, and appreciate how I was treated. It is a pleasure to come to your dealership.

James

I appreciate the customer focus and service level provided by the staff. Good communications. The loaner car program adds a valuable dimension. For the first time in weeks, we were able to drive the car without the noxious fumes in the car or the garage. Thank you!

Fred

I think your service department is great. Compared to others I have been to and despised, I can say that I am truly happy with the service that I receive at Falcone. Keep up the good work!

Scott

Making an appointment seemed better than usual. Whoever answered the phone for the service department [Meagen] was very helpful and made sure to note my time constraints that morning. She assured me 90 minutes would be enough time. Travis delivered my car as he usually does on time and just right. Your service department is one of the main reasons I drive a Saab.

David

I particularly have to compliment Travis, Neil and the blond guy in service-I don't know his name! [Steve] But this car-a 2006 Saab 9-3-really made by GM and it shows, it's demented. But I would consider buying a Subaru or a Volkswagen based solely on the service I have received at Falcone. It's the best dealer I have ever encountered-by a mile.

Elena

In my opinion the service I was needed was extensive, so before scheduling service, I contacted three local Subaru dealers. I requested pricing information, along with a written itemized quote. I also requested to be provided with a Subaru loan vehicle (not just any rental car) while my vehicle was being serviced. Travis was my Service Consultant and he made everything happen. Falcone was the only dealership that met my requests. I felt Travis provided me with superb customer service and he made me feel like a valued customer. To that end, I plan to patron Falcone in the future not only for vehicle servicing needs but also when the times comes for a new Subaru. Thank you.

Dan

Very much appreciated the shuttle service offered by the service department. Thank you!

Lora

Excellent service beginning to end. Thanks for being sensitive to my time and effective in your service delivery.

Helen

Staff possesses excellent interpersonal communication skills. Service is outstanding!

Robert

Always a pleasure dealing with the service staff at Falcone. Keeps me coming back.

Micheal

David was very helpful when following up with warranty coverage and repair for my 05 Golf TDI. Thank you for the continued excellent customer service!

Bartley

Falcone service took the time to listen to my complaint and look into the matter. Tom Wood never did this. I will use Falcone for all my VW service needs! Thank you to Travis and his team! Sincerely, Georgia Campbell.

Georgia

I especially enjoy the donuts that are available in the waiting area ;-) Great, timely service.

Erika

My vehicle was serviced for a warranty front coil spring replacement. Repair was completed much sooner thatn I expected (litte over an hour) and a complentary car wash was thrown in to boot. Thanks!!!

Brian

The friendliness of all your staff members was great. I bought my first VW bug in that facility in 1967 and would not consider any other VW dealer. At that time the waiting room was on the second floor with a large window through which the customer could watch the service area. Just as professional today as in 1967. No, you don't need to usher customers to the second floor like it was done in the past. Don't need to watch - I know my car is being taken care of properly and promptly.

Lawrence

 I was very happy with the new online scheduling option (with its instant verification, etc. vs. having to call you to verify my previous online service appointments). However,I was rather dismayed when I arrived for the appt. and there was no paperwork for me, nor was I on the schedule! However, the service dept. fit my car in and it was finished in a timely fashion anyway. Apparently the new system sometimes links the online appts. to the service desk and sometimes doesn't--so I hope you can get that glitch figured out! THEN the new system will be great! On the other hand, a park assist sensor needed to be ordered for my car, and I was told exactly how much it would cost and given the option of overnight shipping or waiting until next week for it to arrive. Those types of situations make me thankful for the excellent and professional service I can count on receiving at Falcone. Thank you!

Thomas

I love the waiting room as well as the service. It is comfortable and I like that the television is on for those who want to watch. I also think providing food is nice for early morning customers who are on their way to work. It is a really nice experience to come for service.

Jo

Thank you for the excellent service. I love VW but when I bought my MK5 I assumed the service would be horrible again, like it was in the past with my MK4 under the old ownership. Wow was I wrong. You guys are doing a great job, especially David. Thank you for finally giving me a dealership I trust and that doesn't fight me tooth and nail on service I need for my VW. The other dealerships in Indy just don't compare to Falcone! David did a great job especially. He answered all my questions patiently and really listened to me. I enjoyed talking to him and am actually looking forward to my next service appointment. This is a new experience with VW in Indy for me so again, thank you!!!

Troy

Bert was very helpful and highly personable during the entire transaction.

Christopher

Heather Turner was wonderful to work with. And it was an unexpected pleasure meeting Bob Falcone as well.

Scott

Service Mgr solved problem unrelated to service call quickly and in a timely manner.

John

Tiffany is the most caring and friendly salesperson I have ever experienced - and I visited at least 10 different dealerships prior to choosing Falcone to purchase my new Volkswagen. She should be commended.

Mary Beth Arnold

My sales consultant was excellent and I have already recomended to the dealership to two different freinds despite the paperwork error.

Andrew B Theisz

Smooth and low stress. Russell did not pressure us and was flexible about options with 3 different cars we were looking at

Gregory E Pugh

Excellent service and customer service. I do live in Indy and was visiting. I had a car issue that had to be addressed before I could leave. I explained the situation and my tight time line. Everyone worked hard to meet my request. Highly recommend these professionals

Keith Gorman

Russell did a fantastic job during the entire process. Very professional and courteous

Benjamin B Smith

Tiffany is the best salesperson we've ever had. We would always buy another Volkswagon if it meant dealing with someone as likable as her! The whole dealership was outstanding

Gene Porter Arvin

Staff was kind and thorough. I felt like I understood what was going on and my questions/concerns were taken seriously. Those are the most important factors for me in having my car serviced, so thank you for making it such a positive experience

Katie Hanson

SUCH AN AWESOME SERVICE DEPARTMENT!!!!!!!!!

Carol J Sanquenetti

I went in for the 10,000 mile check-up/oil change & inquired about my trouble with my bluetooth & voice recognition (it was operator error) but they explained to me how to make it work - and on my way home I tested it out & it worked! now my car is even cooler than it was before or I am???

Thomas A Mesker

I went to this dealership specifically for the service. I purchase my car at this dealership over the other Vw dealership due to the excellent service. I wanted to purchase a BMW but decided to be conservative . In return I got a great car and a dealership I can trust.

Christopher N Gonzales

I live in Bloomington, but I'll be back for my car service needs. Thanks for a great initial experience.

Doris L Parlette

TRULY THE BEST DEALERSHIP. ALL THE STAFF IS VERY HELPFUL AND FRIENDLY.

Donna Norman

Appreciate the dealer/associate listening to what I wanted, finding the vehicle that fits my needs and delivering it with respect to my timeline. No waiting on price negotiations etc. Very satisfied with the dealership and Tiffany Compton sales associate was exceptional in all aspects of her job.

Renee L Hassfurther

It was a pleasure instead of a frustration--I was truly ready to switch dealerships for repairs/maintenance.

Linda Herrington

Kudos to Heather for doing an excellent job. My purchase and experience with Falcone VolksWagen was nice and smooth thanks to Heather.

German Rendon

Falcone Volkswagen provided the exceptional level of experience I expect from a Volkswagen dealer. After a terrible experience at another dealership in the Indianapolis area, I was relieved to be welcomed at Falcone, not just as a valued customer, but as a person with dignity and respect.

Jameson S Root

The whole experience was very positive.

Steven Debrota

Tiffany was great and definately earned my business. She was very responsive, gave me all the time I needed but didn't waste any time either. The paperwork process was very quick and the car was ready for delivery as soon as we got there.

Grady Dunlap

Everyone was easy to deal with, best experience I have had in purchasing a used car.

Monica A Claerbout

Awesome dealership. I am always made to feel like I am the only customer they are concerned with. Awesome car-buying experience and the service department is awesome, as well.

James T Burris

Ron Brill the agent who took care of my car problem, was professional, courteous and knowledgeable. It was a pleasure dealing with him.

Zackery Brahmi

Service was excellent and my car was ready before the time promised. Loved the Longs donuts and wifi.

Sally Catlin

Tiffany is a great salesperson and I will look for her when I am ready to buy again!

Toby Siegel

The people at Falcone VW are friendly and helpful. They do a good job with my car and I trust them. I also appreciate having access to wireless internet while I am there

Carol Ertl

The staff was very helpful and pleasant and the repairs were well-explained and completed in a timely manner. I have been extremely pleased with the many check-ups through the 180,000 miles I have on my car.

Irvin J Schutter

Nobody likes taking their car in for unscheduled maintenance. However, they made it very painless and were very professional and friendly. I felt they truly had my best interest at heart, and wanted the experience to be uneventful. My service consultant was very knowledgeable and helpful. He gave me all the information I wanted up front...and ensured that I was completely satisfied with my service visit.

James Weaver

After dealing with Tom Wood and having an extremely unpleasant experience, Falcone VW was awesome. I will do business with them again and I have recommended them to my friends. The entire process, including the evaluation of my trade-in was an open process. I appreciated that Bob Falcone was open and honest and had respect for the customer.

Louis Peragallo

Falcone VW is obviously a customer-centered and user-friendly operation. Thanks and congratulations for getting it right!

Jody Bentz

Normal 0 false false false EN-US X-NONE X-NONE Stephen Halloran has been an exceptional service rep when I've required service this year. He's very attentive to my concerns and helpful with coupons when available. I appreciate his friendliness and timely way in which my car is repaired.

Steven D Cecil

Normal 0 false false false EN-US X-NONE X-NONE I thought Steve and his mechanics were very thorough and very honest. It makes me feel good about trusting them with my car now and in the future. It was truly a pleasure and I will highly recommend Steve and his crew to others.

Robert E Mccallister

Normal 0 false false false EN-US X-NONE X-NONE We are extremely happy with our new car...the facility...the sales person Steve Lloyd....Bob Falcone...... everything and everyone! That is why we continue to drive approx 50 miles each way to get to them!

Carl V Lawall

Normal 0 false false false EN-US X-NONE X-NONE Always courteous attendants. The estimated 2-3 hours was completed in just over an hour. Great delivery on expectation.

Edward R Tallent

Normal 0 false false false EN-US X-NONE X-NONE While I waited for my car at the 30,000 mile check, the salesperson convinced me to trade in my leased 2009. It was a good deal and I am quite happy. Tiffany Compton was especially great!

Carmon W Hicks

Normal 0 false false false EN-US X-NONE X-NONE Please pass on special thanks to those who service my Jetta TDI. This car is important to our family. The cars safety and reliability are key. I count on Falcone and the entire team to keep the car safe and reliable. Thanks for your efforts.

Kent Hankins

Normal 0 false false false EN-US X-NONE X-NONE I do not expect to get a loaner every time I bring in my Jetta for service (which was not purchased at Falcone).  But Ron Brill had good sense to schedule me for a loaner for the major service, which the other VW dealer close-by (Dreyer & Reinbold) did not. I also appreciate Ron Brill's attention to details and his good communications. I will drive that extra 15 miles to come to Falcone again, instead of Dreyer & Reinbold (where I had bought two new cars). Keep up the good work, and your customers will not look for alternatives when it comes time for service.

Jeff Huang

Normal 0 false false false EN-US X-NONE X-NONE Normal 0 false false false EN-US X-NONE X-NONE My service rep was exceptional and very honest. He was awesome. I will bring my car back to Falcone every time because of this great experience.

Stephanie Judge

Normal 0 false false false EN-US X-NONE X-NONE My golf has never been serviced but at that location. I bought it there new. If service remains at this level, I see no reason whatsoever to take it any other place. Thank you Falcone Auto and thank you Steve. Thanks also to the ladies in the office and last but not least thank you MM technicians. Good to have you in our neighborhood.

Patricia M Garcia-Sanchez

Dealer, sales consultant and GM all were cordial, efficient, trustworthy, sincere and accurate in all my dealings with them. This included taking initiative to find a vehicle from a distant dealership when another local dealer refused to swap with this dealer a car in its inventory that met my needs.

Brad Grabow

John Fitzgerald was a great salesman. All you need to do is clone him and you'll be all set. I'd buy again from John any day.

Bradley Barcom

This is the tenth car I have leased or purchased from various manufactures. I have also purchased 8 motorcycles. This was by far the most convenient, friendly, and honest motor vehicle buying experience I have ever had. I drove to Falcone Subaru from Lafayette, IN after being treated poorly here at Bob Rohrman Subaru. I also received $1500 more for my trade-in at Falcone as well.

Zach Grigsby